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At Kids Draw Studio, customer satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help make things right. Our return policy is designed to be simple and straightforward, so you can shop with confidence, knowing that you can return or exchange items when needed.
To initiate a return, please contact us at [email protected] within 30 days of receiving your order. Eligible items must be in their original condition, unused, and in their original packaging to qualify for a refund or exchange. Once we receive your returned items and confirm their condition, we’ll process your refund or exchange promptly. Refunds will be issued to the original payment method, and we aim to complete the process within a few business days.
If you receive a product that’s defective or damaged, please reach out to us right away. We’ll make sure you receive a replacement or refund, as we’re committed to ensuring every order meets our high standards for quality. Your satisfaction and confidence in our products are essential to us.
Thank you for trusting Kids Draw Studio to be a part of your child’s creative journey. We’re here to support you every step of the way and appreciate your feedback as we continue to grow and improve!